Customer Success Manager
Customer Success is vital to Pico’s success, growth, and long-term profitability. We’re looking for Customer Success Managers to deliver an exceptional onboarding experience and nurture the client relationship through meeting deliverables and client KPIs.
As a Customer Success Manager you will:
- Work closely with the biggest brands in the world.
- Be part of a team responsible for onboarding new customers and providing ongoing consulting our our current client base
- Help clients leverage their engagement and gather first party data on their audience
- Onboard and manage clients and ensure success through each aspect of the customer journey
- Find ways and solutions to proactively support our customers by keeping them engaged and consistently provided with value
- Previous experience in a Customer Success team within a B2B SaaS platform
- Attention to detail and organizational skills
- Strong personal and pitching skills
- High-level English, other languages are an advantage (Spanish, German, French)